Letter from the Wards (Berkeley California):

Hi Val Betti Plumbing,

I just wanted to let you know that your guys have just left our house. I wasn’t here for most of the time – came home just as they were about to fire up the heater. I wanted to write to you to let you know that these gentlemen were absolutely the best. They are courteous, kind, patient, and clearly very, very good at their job. These two are fantastic ambassadors for your family business. It is rare to come across such exceptional craftsmen/technicians who are also so good at customer relations. Please make sure the family knows just ho good they are for your business.

I have been so impressed by you, your expertise and your plumbers.

Best regards,

-Mrs. Ward